Interact professionally with clients, families, and coworkers
Display appropriate verbal and nonverbal communication skills in the healthcare setting
Establish therapeutic relationships with clients and their family members
Respond to clients exhibiting disruptive behaviors
Respond to aggressive behavior
Establish effective working relationships with supervisors and peers
Demonstrate effective reporting and documentation
Assist clients to meet spiritual needs
Adapt care and communication to meet the psychological needs of the aging client
Demonstrate empathy for the emotional needs and mental health of diverse clients
Apply effective coping strategies
Effective communication is a vital skill for nursing assistants. Nursing assistants communicate professionally with patients and other health care team members throughout every shift. This chapter will review the communication process, discuss strategies for adapting communication based on the needs of the client and health care team, and introduce guidelines for documentation and reporting.
